WL
Wynand L
1 reviews | Active since Oct 2019
18 Oct 2019, 21:18
Bonitas authorise issues
I'm very disappointed in Bonitas. I took out a medical aid for my mother at Bonitas. First started with boncap. Horrible plan. Then changed to bonsave . Much more expensive plan and being over 50 they penalised us. So premium were hicked. When she started having hip problems went to see a specialist and was send for ct scan. And Bonitas kept on declining due to not enough medical data given for authorization. Would think that with the high premium paying for a ct scan won't be a issue. Wonder if it's a high cost life and death case if they would pay. What's the purpose of a medical aid if they decline on everything. Really gona move to discovery. I'm not happy at all with Bonitas
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Replies (3)
Bonitas Medical Fund's replyOfficial
21 Oct 2019, 13:57Hello Wynand L,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply21 Oct 2019, 13:57
Official
Hello Wynand L,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
21 Oct 2019, 15:57Hello Wynand L,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply21 Oct 2019, 15:57
Official
Hello Wynand L,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
WL
Wynand L's updateReviewer Update
21 Oct 2019, 16:24I'm very happy to say that Bonitas has attended to query. The matter had been fixed. A gentleman with the name of Solakhe Mobanba phoned me and explained everything in detail and gave me great service. Thank you very much to Bonitas and for Solakhe for the great help great customer service. It's greatly appreciated.
WL
Wynand L's update21 Oct 2019, 16:24
Reviewer Update
I'm very happy to say that Bonitas has attended to query. The matter had been fixed. A gentleman with the name of Solakhe Mobanba phoned me and explained everything in detail and gave me great service. Thank you very much to Bonitas and for Solakhe for the great help great customer service. It's greatly appreciated.