1 reviews | Active since Nov 2016

19 Aug 2018, 19:57

Bonitas are *******!!!

Bonitas is the worst Medical aid I've ever used, in June I paid the R4994 because of their miscommunication between them and my company with regards to my beneficiaries. They are now saying I owe them more than R1500 what for because the payment that I submitted was given to me by their credit control person. It's time to move to another medical aid wich does not exploit people. Argh I'm so angry I could just cancel now if I didn't have kids

0
Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Aug 2018, 12:54
Official

Hello pinky-ngcobo,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number and contact details in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply22 Aug 2018, 16:12
Official

Hello pinky-ngcobo,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply23 Aug 2018, 16:06
Official

Hello pinky-ngcobo,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

's update24 Aug 2018, 14:01
Reviewer Update
Thank you Bonitas ffor attending to my query, Thanks Marilyn Herron for making sure my query was attended to. Zandile Mathebula thank you for making sure that my benefits won't be suspended while I make monthly installment towards the debt. I still feel that communication must be open don't just send a letter with out the details where the debt comes from.
Bonitas Medical Fund
Bonitas Medical Fund's reply27 Aug 2018, 09:06
Official

Hello pinky-ngcobo,


Thank you for your encouraging message.

Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

We appreciate you taking time to comment on your experiences with us.


Regards,


Bonitas Team