Bonitas are the pits

Been trying to get my accumulated savings refund for the past two months now, received mail from these guys about two weeks ago, "could not verify ID" send new copy of ID, received mail again on the 25th,informing me that they have vetted my bank account and that the funds will be transferred to my account within five business days.This morning I received mail again from Bonitas that they need a new copy of my ID, yet again. It seems that they simply does not want to refund my accumulated savings, which is really ********* and not acceptable.