TK
Tim K
1 reviews | Active since Sept 2024
23 Sept 2024, 13:27
BONITAS ARE TERRIBLE!!!
Worst service ever STAY AWAY!!!! Consultant agrees to bill me in arrears due to change of work place then I get a sudden email that my coverage has been freezed and they will double debit me without a phone call. I reply to their mail which was only answered 3 days later.
I phone the call center then I'm told "sorry we can't do anything because the debit order was loaded." When I ask to speak to a manager I was told "sorry he's busy"
Imagine having to deal with them for medical reasons.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
23 Sept 2024, 13:37Hello Tim K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply23 Sept 2024, 13:37
Official
Hello Tim K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
23 Sept 2024, 13:46Hello Tim K
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply23 Sept 2024, 13:46
Official
Hello Tim K
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team