Bonitas are ****mers

Bonitas is the worst medical aid. I have been on my parents cover since birth which is 25 years. I recently got married and joined Bonitas with my wife 2 months ago. upon joining I had to make payment and then was told after the fact that we both have to go on a 3 month waiting period. We were not told before hand, to give us the opportunity to decline and stay with our current medical aid. after contacting them disputing this they said that they’d remove BOTH of our waiting periods if we send proof of previous medical aid and proof of termination of previous medical. Which we PROVIDED 5 times because somehow it doesn’t get logged to our profile every time we submitted it. Then after a month my wife gets her waiting period removed but mine, as the main member has to remain. I call multiple times and kept getting told I need to send an email. I spoke to multiple agents. Two of which told me I’ll get a call back to which i never did. Nonlanhla Nxumalo & Ntsikelelo Mbebe. Both saying I will get called back by a superior but I got nothing. Then I keep hearing that the underwriting policy has been instated properly. To which I ask what the policy is, I’m told that it’s to protect the company from risk. I then ask what risk am I too the company? And they cannot tell me, I have had no break in cover for 25 years, I am a low risk client according to my previous medical aid. The only person at risk is myself because I could not go to the doctor twice for a sick certificate for work and ended up having to use normal leave or risk getting into trouble at work. This is complete and utter nonsense. And I feel as though these agents are taught to be off no help and to take the conversation round and round in circles. I spend hours on hold, every time I get told the same **** and no solution is offered to me. I was supposed to get a call back today from Nonlanhla Nxumalo before 5pm today. It is now 6pm and I’m willing to bet that I will not hear from them again. I paid for 3 months of medical aid only to be completely *****ed by this company. I HIGHLY SUGGEST anyone looking for a medical aid company to look elsewhere and not go near Bonitas because it feels like they are just **** artists at this point. Their agents all tell me different policies that contradict each other. It does not seem like any of them are actually trained or understand the policies they are selling. They just all give the SAME generic responses and don’t actually help you AT ALL. I don’t see myself being with these guys for a long time and I will leave as soon as I’m able to leave them. Terrible service and useless untrained agents on the call centre.