jS
joseph S
1 reviews | Active since Feb 2022
21 Oct 2022, 15:47
Bonitas app
Hi i called today to get my app sorted i am still waiting for someone to call me back its urgent i need things to be sorted out ***
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
21 Oct 2022, 15:53Hello Joseph S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are investigating this matter.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply21 Oct 2022, 15:53
Official
Hello Joseph S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are investigating this matter.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
jS
joseph S's updateReviewer Update
21 Oct 2022, 15:57I battle to get my app working and i need to do my health assesment.
jS
joseph S's update21 Oct 2022, 15:57
Reviewer Update
I battle to get my app working and i need to do my health assesment.
Bonitas Medical Fund's replyOfficial
24 Oct 2022, 13:18Hello Joseph S
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your information and that we are currently working on removing the your mother's old profile to allow you both to register on the App with the updated details.
Our representative will be in touch with you shortly once the matter is resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply24 Oct 2022, 13:18
Official
Hello Joseph S
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your information and that we are currently working on removing the your mother's old profile to allow you both to register on the App with the updated details.
Our representative will be in touch with you shortly once the matter is resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
27 Oct 2022, 09:54Hello Joseph S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Regards,
Bonitas Team
Bonitas Medical Fund's reply27 Oct 2022, 09:54
Official
Hello Joseph S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards,
Regards,
Bonitas Team
jS
joseph S's updateReviewer Update
27 Oct 2022, 23:57Good evening this is still not resolved i am not happy about this i need this resolved otherwise i will go to another medical aid.
jS
joseph S's update27 Oct 2022, 23:57
Reviewer Update
Good evening this is still not resolved i am not happy about this i need this resolved otherwise i will go to another medical aid.