Bonitas and their *********** and uneducated staff

Here we go again with bonitas and their *********** staff. I had to have my 8 month old baby admitted to arwyp hospital today as he is very ill and had problems breathing. We came straight from our pediatrician Dr de Witt who gave us prosedure codes. We got to hospital reception and the hospital called bonitas for authorization. The person we spoke to was so rude and then insisted he speak to the parents of the patient and then asked a lot of questions. The one question was what is the patients stats we gave it to him as the doctor wrote it down for us but that was not good enough, according to bonitas that was wrong. The kind lady at the hospital then phoned the doctor to get the same stats which she then gave to him and it was not correct again. He then asked the lady if my baby is in shock. She aswerd its a baby how would she know if the baby was in shock. Bonitas then hung up on us. We phoned back again and spoke to a very nice lady who had my baby atmitted in less then 5 min no stupid question askex. Why the hell do we have to struggle with stupid non educated call center staff, it's as if you dont give all your staff the same training. So thanks bonitas for the real **** experience we had today, I've had it and strongly considering changing my medical aid.