Bonitas and Simeka don't treat clients fairly!

Item: Bonitas Medical Fund
Rating: 1
Author: Vanessa M

Mr Lee Collakoppen CEO of Bonitas please call me! Your service level is horrific. Simeka Health has been reaching out to you via Broker and I am experiencing such poor treatment wrt to your ineffective billing and collections process.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

27 Oct 2024, 22:13

Hello Vanessa M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays

Your enquiry will be attended during office hours.

Kind Regards

Bonitas Team

Bonitas Medical Fund's reply27 Oct 2024, 22:13

Official

Hello Vanessa M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays

Your enquiry will be attended during office hours.

Kind Regards

Bonitas Team

Bonitas Medical Fund's replyOfficial

06 Nov 2024, 23:31

Hello Vanessa M

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic discussion with the credit control, we hereby confirm that your concern has been addressed and we will wait for your reply.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team

Bonitas Medical Fund's reply06 Nov 2024, 23:31

Official

Hello Vanessa M

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic discussion with the credit control, we hereby confirm that your concern has been addressed and we will wait for your reply.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team