BONITAS AND PHARMACY DIRECT - WHAT A DEVASTATING TAG TEAM OF USELESS PEOPLE AT BOTH ORGANISATIONS

BONITAS AND PHARMACY DIRECT employees...

… people who don’t understand nor connect to the core of their job functions, and how their usual standard of inefficiency adds to the medical woes of all their customers who need to engage them, for help with benefits which their customers pay for, dutifully. I recently bashed Pharmacy Direct regarding a brain-donor behaviour from them. They stood their ground even though they had dropped the ball.

So I complained to the Bonitas scheme on 19th July 2024. The Bonitas consultant undertook to escalate the complaint for chronic medication renewal. Fast-forward to the 23rd July…no-one from Bonitas has contacted me to, once again offer a solution for the repeated failure of Pharmacy Direct ( and I have backed-up all emails with both organisations) to do their actual job.

So, the thick as ******* ******* relationship between Bonitas and Pharmacy Direct lingers on. The patient has had no choice but to get her chronic medication renewal from Dischem, and be penalised by an "out of contracted supplier levy"

Why does the Medical aids have ******* relationships with inefficient 3rd party vendors who cant fulfil their one role? Time to terminate these useless relationships, and name and shame individuals.