Bonitas and Pharmacy Direct- a really bad combination

Once again I am on the soap box with the provider - preferred provider - designated provider PHARMACY DIRECT. The last straw being refusal to dispense medication because an amount is outstanding, when the amount outstanding is not consistent with the repeat scripts delivered. In addition they are unable to provide a detailed statement and my query had to be "escalated" for a simple document with 2 chronic scripts. In addition a delivery was made yesterday to house that was sold, changed via the portal in April, and a delivery done to the old address yesterday. It is a really bad combination with Bonitas, and I am going to either have to change 1 or both as this has been a 1 1/2 year battle, and NEVER a single issue since I was n chronic with Discovery since 2000. Communication via the portal - non existant - no call back only standard message experiencing volumes - and emails that are escalated to who knows who as no one picks up a call to assist. Customer care fails horribly.