AE
Aloysius E
1 reviews | Active since Aug 2024
25 Mar 2025, 15:23
BONITAS AND MARARAPHARM. (I miss PharmacyDirect)
I never had problems with Bonitas, but since they use Mararapharm I've been having issued with them. The first time i sent my script (repeat for 6 months) for medicine to this place that calls themselves a pharmacy, it took them one month (28 days to be exact) to deliver my medicine. They delivered one month's medication to the wrong address. The second month they delivered 1 of the 3 medicines on the script to a wrong address again. I am waiting now for 3 weeks to deliver my life sustaining chonic medicine. If you call them, be ready to hold in access of 30 minutes to speak to somebody, and they do not respond to any of the 7 emails ive sent them.
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Replies (1)Bonitas Medical Fund's replyOfficial
25 Mar 2025, 15:45 Hello Aloysius E
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Mar 2025, 15:45
Official
Hello Aloysius E
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
