AN
Ayanda N

1 reviews | Active since Oct 2021

19 Aug 2025, 11:44

Bonitas and Marara Phamarcy

I have been using Bonitas since 2020, and I have been getting very poor service. I was getting my chronic medication from Pharmacy Direct, and they were having problems delivering my medication on time. Now I am changed to Marara ******* pharmacy. I sent my script last week Monday, even now I haven't received my medication, I cannot continue like and beg for my medication as if I am not paying for it. Goodbye Bonitas, I am going to Bestmed, which I have used for many years without encountering problems. I am using this medication, and it's not water. I had to call them to find out about what is happening, and the lady I spoke to was extremely arrogant.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Aug 2025, 12:16
Official
Hello Tsepang N

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.  We will investigate this matter.   We appreciate your patience while we are resolving this query for you.  
 Kind Regards 

Bonitas Team