Bonitas ******* and inefficient stafff

Hi

In Nov last year I app**** to join Bonitas, through Hippo, who didn't ask for previous medical history of over 40 years ago. My premium would be R1554 without any late Joiner charges. They told me that bonitas will contact me and I will be registered by 1 Dec. I awaited a digital card and waited for premium to go thru, but nothing happened. By mid Jan, (after several calls from early dec , to every bonitas number in gauteng and in Durban and to their call centre) I was still not a member. They hadn't even responded to my emails.

So I emailed all the addresses with the following message" writing on hello peter". By midnight of that night I received a digital card with wrong details, start date was showing March 2025 etc). It was sent from ***. I mailed to tell them that no monies were deducted yet, and details are incorrect on card. Still no response. So how could I be a member if no premium was paid?

So I decided to join another medical aid. But each time the companies tried to register me, their systems showed that I was a member of bonitas. When I called the call centre, bonitas head office etc, from numbers given to me by Hippo, affinity health and bonitas themselves, I was told I was not a member cos no money was deducted from 1 Dec.

Eventually by end of Jan, I wrote a letter to all addresses in bonitas PLEADING to terminate my membership becos I'm not a member, no monies were charged by them or deducted from my bank account. They failed to acknowledge this mail or reply or terminate. This now prevented me from joining any medical aid.

Until Feb, when ONE lady at bonitas took my call, listened and got a termination letter to be sent to me. Letter arrived end of feb. So late. She then filled new application forms, saying that bonitas lost my Nov application forms, cos she couldnt find any documents. She then asked for proof of my 40 years ago medical aid history from 3 other companies. YOH, I was shocked. If not provided I would be charged R777 monthly for rest of my life as penalty for late Joiner.

From 40 years ago, I was on my LATE, EX husband's medical aid and I had no idea what my membership no. Was. The companies he worked for had closed down and I'm 60 years, I can't remember the medical companies at the time. She sent me an affidavit form and asked me to fill in my ID number where I couldn't remember no. I sent this to her. She again sent affidavit, and I now had to research, Google, ask people (most are dead now or can't recal medical companies) for names of med. Aids or pay up 777. Nevertheless, the months were going without a medical aid,...this bonitas knew how to pull and waste time just to charge late Joiner fee. Finally, after much investigation, I furnished these details.

In the interim, I went to HELLO PETER cos bonitas was being highly inefficient. They would promise to help via HELLO P, but did nothing. Nonetheless, she registered me and asked that I make payment for Feb, Mar and april and that bonitas will debit me from may. She gave me banking details. I paid and sent screenshot of sms payment. Didn't hear from her again. She took out over R900 from my bank account. She stole it. I called and asked what was that for? She says for Dec premium. Doesn't make sense. She told me bonitas lost my documents, my premium was supposed to be R1554, And wasn't deducted from 1 Dec, so why on 1 April she *****s my money. Tried calling, emailing, not getting my money back.

Wrote on HELLO P. Bonitas apologize again (automated response) but up to today haven't refunded me. Last week *** listened to me and read my hello p story and offered to help. But he too since then has done no refunds or kept in touch.

When I paid my subs of Feb, Mar, apr, through my Nedbank money app, the App immediately transferred (without giving me option to key in account number cos I selected Bank approved client) to BONITAS MEDICAL FUND. This was paid on 1 apr. Since then no one acknowledged my sms as proof. Last week Monday, bonitas emails to say they suspended my membership becos there's no payment. I sent proof. The account number is different. Nedbank says it is bonitas account which comes up when you select bank approved client (safety option). Bank even gave me details of lorraine Mashishi ***. And said she heads this account at bonitas. *** insists I must pay up cos it isn't bonitas and no such person works there.

I've spoken to Liam PORTER at Nedbank who called Liam last Fri and told him this is bonitas number and I made use of bank approval client option and that bonitas must take money from there. *** has refused to call me since Fri, or reply my emails.

What to do now? Bonitas staff are so unhelpful, inefficient, charge me R900 for what? Not willing to see it's an error and rectify this or the subs for Feb, Mar, apr... Can you kindly assist? BONITAS always replies to Hello Peter with automated reply that they apologize and are going to help. I'm still awaiting....