Bonitas again.....

040326QFVR75....4 months of waiting for my CPAP mask to be approved. 4 months of being pushed from pillar to post.

Then this -

"Kindly be advised that your query has been referred to our claims assessing department on query reference number; 040326QFVR75. (9th March 2026)

Please note that feedback will be provided to you by our claims assessing department.

The turnaround time is 20 working days."

Almost 1 year since my diagnosis & still waiting.

BUT short pay the premium and oh my word you get an email on a Sunday morning @ 6h21 telling you that you short-payed and my 9 year old granddaughter's medical aid is suspended until we pay the R280 shortfall...

Well done Bonitas. Just when I thought you could not get any worse, you top it off with this 🎊

Bravo.