Bonitas administration is trash

The worse medical scheme to be under i tried adding my parents last month after notifying their medical aid got all the documents from their medical aid submitted everything on time before monthend because theirs was gonna stop on the 1st of April i wanted them to be fully on board on mine by the first of April but till today the 16th of April they are not under mine as dependents and when i call the person who was assisting me told me straight should anything happen to them they won't be covered irregardless of of applying on time and submitting all documents on time they won't be covered i even asked what must i do to get it right was told to wait imagine wait while they are not covered