Bonitas Admin still suck after many years
<p>Recently forced Bonitas to change my medical option from Standard to Bonsave before Liberty Health and Bonitas amalgumated. The result is that they have changed the option after about 8 Calls and numerous emails back and forth.</p> <p>There was supposed to be a refund for installment over deducted due to their own mistakes.</p> <p> </p> <p>Still waiting for payment where it was loaded on their payment system on the 13th of April.</p> <p> </p> <p>I just hope that I dont get sick very soon since I dont trust their admin department at all.</p> <p>Very slow</p> <p>Non responsive</p> <p>Good luck all patients with Bonitas</p>
Hello jan-muller-1 ,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello jan-muller-1 ,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Still no reply from Bonitas, phoned again today. According to the consultant the money is now held back to deduct the next premium for the next month instead of a refund.
All good and well but Bonitas did not get in contact to discuss this desicion.
I am really considering a alternative medical scheme ~ This is a Joke!
Still no reply from Bonitas, phoned again today. According to the consultant the money is now held back to deduct the next premium for the next month instead of a refund.
All good and well but Bonitas did not get in contact to discuss this desicion.
I am really considering a alternative medical scheme ~ This is a Joke!