BONITAS ADMIN ISSUES

Hi, I had made a payment directly to Bonitas, prior to their administrative move with Momentum, I called to ensure it was allocated and it was not, its been 3 weeks multiple calls emails and whatsapp msgs later and I still cannot access my account it is suspended I also keep being told it was sent to the correct departments with no help. I need to upgrade my medical aid, submit a maternity request and also apply for chronic meds how will this work out if a simple fund allocation cannot be done in 3 weeks ??