LM
LESLEY M
1 reviews | Active since May 2019
10 Mar 2025, 17:25
Bonitas accountability
We have had this useless Marara Pharmacy forced upon us by Bonitas at the risk of our own lives. One cannot get through to Marara and if you do get lucky, there are unacceptable delays in the dispensing of the medication.
I have been without my blood pressure medication now for over a week and nobody at either Bonitas or Marara seems to care.
Why, in this day and age, are we forced to accept this and what is Bonitas doing about remedying the issue to best serve its members? I am truly disgusted and stressed by this terrible service that literally puts me at risk.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
10 Mar 2025, 22:31 Hello LESLEY M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply10 Mar 2025, 22:31
Official
Hello LESLEY M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Mar 2025, 09:09Hello LESLEY M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply11 Mar 2025, 09:09
Official
Hello LESLEY M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team