Bonitas abruptly cancelled confirmed student from medical aid

Item: Bonitas Medical Fund
Rating: 1
Author: Matebogo M

Got a shock of my life when I was sent a notification stating that my daughter who is a 21 year old student has been removed as a dependant. A confirming was sent to Bonitas in March 2020 stating that my daughter is still a student.I am so disappointed and have been a member for the past 23 years.Terrible experience..

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

20 Apr 2020, 08:36

Hello Matebogo M,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply20 Apr 2020, 08:36

Official

Hello Matebogo M,

Bonitas Team

Bonitas Medical Fund's replyOfficial

23 Apr 2020, 13:18

Hello Matebogo M,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas team

Bonitas Medical Fund's reply23 Apr 2020, 13:18

Official

Hello Matebogo M,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas team