Bonitas

This morning i want to thank Bonitas as a member for 10years. Thank you for the most pathetic treatment i recieve from you as a member. I'm disgusted in Bonitas. Thank you for the severe pain i'm living in. Thank you for your lies misinformation your petty excuses your call centers incompetence to help the members. For 2y i struggle with knee pain went for a MRI February had to pay almost R2000 co-payment on which the Dr informed me a total knee replacement needs to be done. In April everything was arrange for this prosedure Bonitas inform me sorry Bonsave doen'nt cover it. This is when everything went sour. I was inform by Bonitas to move to a higher plan. After asking if only i can move and my husband and grandchild can stay on Bonsave on which Bonitas rep**** yes all he have to do is terminate you on Bonsave and only you can move to a higher plan. In May Bonitas send all the documents and thinking a walk in center is a better option and being send from one place to another we end up in Cape town's walk in center the lady told us all of you needs to move to a higher plan and her team leader confirm it. Long story short emails calls follows in September i posted on hello peter 5o'clock that afternoon i receive a call from Bonitas and was told it can be done and there will be NO CO-PAYMENT i ask her twice she confirmed it twice. Being informed there is a walk-in center in Bellville we met Valerie she said the termination can take up to a month and theres only 3months left this year and then 5-7 days to be add as a main member on a higher plan and that the Dr and Joint cares documents needs to be updated. Because of the year being nearly to the end AND I CAN ONLY THANK BONITAS FOR THAT we decided to move all to the higher plan within 7 days we recieve membership document and was inform of the new payment. Got a new date for the knee replacement just to be informed by Joint Care there is a CO-PAYMENT OF OVER R30000 BONITAS WAS IT MY FAULT IT TOOK SO LONG this procedure could have been done by June now the contribution is R2445 more i am still in pain my husband need to do the shopping can't walk properly taking pain killer that can harm my organs needs someone to help me get up when i was sitting and all i hear "oh mam our apoligies" sorry does not help me. Now our medical aid is more in a month and i can't get the knee replacement because where must RR30000 come from. SO BONITAS WHAT NOW HOW ARE YOU GONNA FIXED THIS AND SORRY SORRY WON'T HELP.