1 reviews | Active since Feb 2017
Bonitas.... a USELESS medical aid!!!!!!!!!!!!
My son went in to remove his tonsils on 05/03/2018. We received the account from the ENT 12/03/2018. We immediately forwarded the account to **********
It has now been months, and up until today with countless back and forth phone calls to them about the outstanding account, it has STILL NOT BEEN PAYED.
The ENT is now threatening to hand us over, and numerous interest is already added to the account. *** is the point of having a medical aid if we have to settle our own medical bills. Why must we pay every month, if they don't refund the customer for medical expenses????
This is not to mention the countless past outstanding claims we processed for refund for specialist we payed and they had to reimburse us.
What a useless Medical Aid!!!!!!
Hello Megan Janine Houghton,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Megan Janine Houghton,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Megan Janine Houghton,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello Megan Janine Houghton,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team