Bonitas - A Real Scheme

I'm completely disgusted by the whole of Bonitas.

In late January I signed a contract to join, on the 3rd I enquired at Bonitas why no debit order has gone off yet. I waited for a reply for days, So I sent another email once I received an SMS that I now owe them money. So I sent another mail.

Eventually someone decided to turn on their computer and saw my email.

Their response was that they already sent the debit requests to the bank. Fine, understandable as I app**** late into the month, Bonitas suggested I make a manual payment Of around R1400, so that's what I did, to my surprise, a few days later, they went and debited that amount, so now I have paid twice, my bank account went into the negative figures and my bank charged me R300 because of that.

Bonitas asked me do I want a refund of the debit order and I Said yes ofcourse as it is the middle of the month and I need the money obviously, this was on the 18th of February.

So I sent a new mail on the 22nd,asking for an update, and now suddenly they can't refund me the amount, also completely walking around the fact that they also cost me R300, for which they will be held liable for.

All I want to know is when I will get my Money back, as I am struggling due to Bonitas not knowing how to do basic customer service.

Bonitas is the most despicable, disgusting, unprofessional company that I have the most displeasure ever doing business with.

I highly recommend looking past Bonitas as it has been nothing but hell from day one.