Bonitas : a preventive medical aid or, big business giving business to big business ?

Bonitas : a preventive medical aid or, big business giving business to big business ?

Backstory …

My Mother is a 84-year pensioner and 34-year Bonitas customer who has been very conscientious of her health, lifestyle and diet.

She has always been on the preventive and supplement side of things but has run into a chronic eye condition which requires a supplement called :

Ocuvite Complete – essentially a high-quality eye supplement.

We were even upsold on her Bonitas medical aid to get the best medical aid which Bonitas offers.

However, Bonitas will not authorise this preventive supplement to support her eye health condition after many reputable eye specialist motivation letters.

We do not understand how an eye supporting supplement at less than 2.5% of our medical aid premiums cannot be carried by Bonitas after upselling to the best medical aid option ?

It would seem like Bonitas is more focused on passing chronic and annuity cashflows to its suppliers, as opposed to, its premium-paying customers ?

It would seem that Bonitas is not a customer-respecting nor, a revenue-respecting nor, an income-respecting big medical aid company.

Besides keeping my Mother healthy and well-supplemented, it would seem that Bonitas has other reasons on how to profit from loyal payments from an 84-year in her twilight years ?

What we want …

Please allow for Ocuvite Complement a high-quality eye health supplement – which is a miniscule fraction of her premiums.