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Paul R

1 reviews | Active since Feb 2021

13 Sept 2022, 10:21

Bonitas a NO NO

Still waiting for pre authorisation!!! It’s been more than a month now , and Bonitas hasn’t had the decency to contact me.

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply13 Sept 2022, 10:32
Official
Hello Paul V
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
 Kind Regards

Bonitas 
PR
Paul R's update13 Sept 2022, 12:03
Reviewer Update
You guys are quick to reply on Hello Peter, but on real life you don’t bother, why is that???
Bonitas Medical Fund
Bonitas Medical Fund's reply13 Sept 2022, 13:28
Official
Hello Paul V
 
Thank you for notifying us of your complaint. 

As per our telephonic conversation we are investigating this matter.

We appreciate your patience while we are resolving this query for you. 
 Kind Regards

Bonitas 

Bonitas Medical Fund
Bonitas Medical Fund's reply14 Sept 2022, 12:41
Official
Hello Paul V 

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team