BR
Berlina R
1 reviews | Active since Oct 2019
27 Oct 2020, 12:17
Bonitas
I joined bonitas in september and after the first month the did not make their first deduction.Being aware i called and asked why they did not do that..they said its a mistake on their part,they said to avoid a double deduction the next month they will make my start date in october.they confirmed it.i even asked them to send me a email to say that in writing cause i did not want double deduction.After all that trouble,they still deducted twice..its only been two months since i joined but already having the worst experience..i emailed..still not helped today...
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Replies (2)0
Replies (2)Bonitas Medical Fund's replyOfficial
27 Oct 2020, 12:45Hello Berlina R,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply27 Oct 2020, 12:45
Official
Hello Berlina R,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
01 Nov 2020, 07:51Hello Berlina R,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply01 Nov 2020, 07:51
Official
Hello Berlina R,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
