FK
Frederick K
1 reviews | Active since May 2012
10 May 2021, 10:38
Bonitas
I am requesting to have my claim acknowledgements sent to me by e-mail but with no success. The last one received was for 15 March 2021 and there were about 10 after this date which I did not get acknowledgements of. I have queried this multiple times but I just get answers that my email address is correct. I think the problem is with their IT system dept where the automated claim response do not work properly and nobody checks or refer it to the IT Dept. One of their consultants Siphokazi Ndlaleni again confirmed today that my details are correct but they should check on their system where the problem is.
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Replies (3)
Bonitas Medical Fund's replyOfficial
10 May 2021, 11:03Hello Frederick,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply10 May 2021, 11:03
Official
Hello Frederick,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
10 May 2021, 12:31Hello Frederick,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply10 May 2021, 12:31
Official
Hello Frederick,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
FK
Frederick K's updateReviewer Update
10 May 2021, 13:49Salokhe Mobamba from Bonitas did confirm today that the system is updated and fixed and that I will receive email correspondence on the way forward. I do receive member statements and normal messages by means of email and confirmation of payments done by means of SMS's which were not the issue. Claim acknowledgements are the problem to be confirmed via email.
I am still waiting for Dr A Sparaco to submit her claim and will be able to see if the system is working once I receive the claim acknowledgement regarding the claim. My member number is ***.
I am still waiting for Dr A Sparaco to submit her claim and will be able to see if the system is working once I receive the claim acknowledgement regarding the claim. My member number is ***.
FK
Frederick K's update10 May 2021, 13:49
Reviewer Update
Salokhe Mobamba from Bonitas did confirm today that the system is updated and fixed and that I will receive email correspondence on the way forward. I do receive member statements and normal messages by means of email and confirmation of payments done by means of SMS's which were not the issue. Claim acknowledgements are the problem to be confirmed via email.
I am still waiting for Dr A Sparaco to submit her claim and will be able to see if the system is working once I receive the claim acknowledgement regarding the claim. My member number is ***.
I am still waiting for Dr A Sparaco to submit her claim and will be able to see if the system is working once I receive the claim acknowledgement regarding the claim. My member number is ***.