CF
Chris F

1 reviews | Active since May 2016

22 Feb 2022, 13:37

Bonitas

The response and correction of my complaint was without fault. Also, the person who assisted at the call-desk was super efficient. The only reason I rate a 3 instead of 5 is because I am still waiting for Bontas to respond ass to why an attempt was made to deduct my debit order on the 18th of Feb while the arranged date is for the 20th or after if the 20th falls on a weekend. This error on Bonitas side resulted in my med-aid being suspend for the whole weekend.... Not cool!!

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Feb 2022, 19:51
Official
Hello Chris F 

Thank you for your encouraging message. 
 
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. 
 
We appreciate you taking time to comment on your experiences with us. 

Kind Regards  

The Bonitas Team