BONITAS- ****

I am under the Bonitas Bonstart plan. I took my daughter to a GP on 27 November 2023 and I was told there is no funds, as a result I had to pay a cash amount of R450. Bare in mind the BonstartPlus plan has 10 GP visits for the year, of which I only used it twice. I lodged a complaint to the office and I was told that the receptionist should send through a claim and not a quote. I returned to the GP and the claim failed again. On 23 January 2024 I visited another GP that is listed on their panel and my claim was rejected, I could not see the Doctor. The receptionist called Bonitas and they stated that I did not activate my benefits. Which is not true as I activated my benefits for the new year on 22 January 2024 and I received a sms as proof. From the onset of using bonitas, the scheme was of no assistance to me and I cannot wait to change my medical aid. A simple thing like going to your Doctor cannot even be done eventhough I pay such a huge amount on premiums monthly.