1 reviews | Active since Jan 2017

26 Jun 2017, 19:23

Bonitas - ***

<p>Signed docs in March, no deductions April only to have R2052 deduction May with sms confirming membership from June, then May. Card came in mail May with spelling name errors, incorrect address even though ID was submitted. To make matters worse to date no correspondence has been rep**** to. Then the worst was going to doctor May and being told medical aid not active, tried again June at chemist and same issue. Cancelled June and as usual no acknowledgement????</p>

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply27 Jun 2017, 12:06
Official

Hello precious-tungata,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

's update06 Mar 2018, 13:32
Reviewer Update
Never received any feedback n cancelled.
Bonitas Medical Fund
Bonitas Medical Fund's reply02 Apr 2018, 10:12
Official

Hello precious-tungata,

Thank you for submitting a comment to us through Hellopeter.

We hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team.

Bonitas Medical Fund
Bonitas Medical Fund's reply02 Apr 2018, 10:12
Official

Hello precious-tungata,

Thank you for submitting a comment to us through Hellopeter.

We hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team.