WDL
Wendy-Leigh De Lange
1 reviews | Active since Jan 2021
02 Feb 2021, 17:33
Bonitas
very unhappy with service. My 10 year old fell and has severed his front tooth root. He needs a rootcanal to save his tooth and apparently bonitas is saying it won't be covered,even though its not a molar or a milk tooth. They say managed protocols say children under 12 won't be covered but they refuse to send me the managed protocol guidelines. So they make up rules as it suits them
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Replies (2)
Bonitas Medical Fund's replyOfficial
03 Feb 2021, 08:51Hello Wendy-Leigh De Lange,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply03 Feb 2021, 08:51
Official
Hello Wendy-Leigh De Lange,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
03 Feb 2021, 22:08Hello Wendy-Leigh De Lange,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication form DENIS (Dental Information Systems), we hereby confirm that your concern has been addressed and they will await your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication form DENIS (Dental Information Systems), we hereby confirm that your concern has been addressed and they will await your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply03 Feb 2021, 22:08
Official
Hello Wendy-Leigh De Lange,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication form DENIS (Dental Information Systems), we hereby confirm that your concern has been addressed and they will await your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication form DENIS (Dental Information Systems), we hereby confirm that your concern has been addressed and they will await your reply.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team