HK
Helen K
1 reviews | Active since Jun 2019
19 Jun 2019, 12:30
Bonitas
After i complaint about Bonitas that give me a penalty of R500-00 be course i lost my job and couldn't afford a medical aid. I was with Discovery before that for 10 years. Now they promised me that they will looked into it and a rep will call me asap. Its 5 days later nothing, not even after i told the broker i cancelled she doesn't even reply to my e-mail? What is going on? Well now i have to make another attempt to join another product, i will not get punished be course of our high job loss and be course i'm one of the statistics. Then the don't even contact you back as they promised?
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Bonitas Medical Fund's replyOfficial
19 Jun 2019, 15:53Hello HelenKearney1,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply19 Jun 2019, 15:53
Official
Hello HelenKearney1,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team