BM
Brian M
1 reviews | Active since Jun 2018
19 Jun 2019, 11:54
Bonitas
I am a member at Bonitas for a while and have not claimed very much. A few doctor claims was all that I have claimed. I went for a procedure that required me to pay upfront, the one payment was for the doctor and one was for the day clinic where the procedure was done. it was two separate payments. I want to only claim for the day clinic costs and Bonitas bluntly just rejected my claim. I could understand if I was claiming for something that I was not covered with but I am covered for hospital part of my claim. The service that I have received from Bonitas is extremely disappointing.
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Replies (3)
Bonitas Medical Fund's replyOfficial
19 Jun 2019, 14:49Hello Brian M,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number, full details of the claim and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number, full details of the claim and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply19 Jun 2019, 14:49
Official
Hello Brian M,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number, full details of the claim and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number, full details of the claim and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
24 Jun 2019, 08:59Hello Brian M,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number, full details of the claim and contact details in order for us to assist with your query. Please reply privately here on hellopeter or you may contact customer services on ***or email us at ***
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number, full details of the claim and contact details in order for us to assist with your query. Please reply privately here on hellopeter or you may contact customer services on ***or email us at ***
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply24 Jun 2019, 08:59
Official
Hello Brian M,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number, full details of the claim and contact details in order for us to assist with your query. Please reply privately here on hellopeter or you may contact customer services on ***or email us at ***
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number, full details of the claim and contact details in order for us to assist with your query. Please reply privately here on hellopeter or you may contact customer services on ***or email us at ***
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
18 Jul 2019, 10:48Hello Brian M,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply18 Jul 2019, 10:48
Official
Hello Brian M,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team