HK
Helen K
1 reviews | Active since Jun 2019
14 Jun 2019, 11:26
Bonitas
I lost my job which is a daily problem now in SA. I was with Discovery for 10 years. I was now out a medical aid for only a year due to Job loss. I apply for a med through Bonitas. First the broker told me that there will be a penalty? OK no problem but its not my fault that i could get a job or medical aid in a year? She said it will only be R100 or so. What was my surprise R500 penalty? Why must i pay such a high penalty for loosing my job and medical aid. After iv been with my previous medical aid for nearly 10 years?
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Replies (4)
Bonitas Medical Fund's replyOfficial
14 Jun 2019, 16:09Hello HelenKearney1,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply14 Jun 2019, 16:09
Official
Hello HelenKearney1,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
HK
Helen K's updateReviewer Update
18 Jun 2019, 09:07I hope so as i will rather go back to my Medical Insurance wich is cheaper and cover more that you do.
HK
Helen K's update18 Jun 2019, 09:07
Reviewer Update
I hope so as i will rather go back to my Medical Insurance wich is cheaper and cover more that you do.
HK
Helen K's updateReviewer Update
19 Jun 2019, 12:16It's 5 days later no rep called me nothing. I cancelled with the Broker and even she didn't even reply to my e-mail as yet. They are quiet as a mouse. I'm sure the next thing a debit order will go through which going to cost me a lot of trouble and they going to charge me for this?
HK
Helen K's update19 Jun 2019, 12:16
Reviewer Update
It's 5 days later no rep called me nothing. I cancelled with the Broker and even she didn't even reply to my e-mail as yet. They are quiet as a mouse. I'm sure the next thing a debit order will go through which going to cost me a lot of trouble and they going to charge me for this?
Bonitas Medical Fund's replyOfficial
19 Jun 2019, 15:50Hello HelenKearney1,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Bonitas Medical Fund's reply19 Jun 2019, 15:50
Official
Hello HelenKearney1,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,