SK
Shanice K
1 reviews | Active since Oct 2020
14 Jan 2021, 09:42
Bonitas
There are so many issues with this medical aid. All pertaining customer service. All I needed is to get the list for network doctors on my option. Firstly your website just shows that there are no results for any doctors in the whole of Gauteng. Then trying to use the WhatsApp platform is even worse. All the options are incorrect. I wanted to speak to an agent and they send me a tax certificate?
Then when I do get through to an agent they dont deal with the option i am on and I am then transferred to another agent whom I have to explain everything again.
I have never had good customer service from this scheme. First call resolution is non existent for Bonitas.
Helpful (0)
Replies (3)0
Replies (3)SK
Shanice K's updateReviewer Update
14 Jan 2021, 10:07Update, I got through to another agent who asks what I want and then doesnt bother to reply. Worst medical aid ever!!!!
SK
Shanice K's update14 Jan 2021, 10:07
Reviewer Update
Update, I got through to another agent who asks what I want and then doesnt bother to reply. Worst medical aid ever!!!!
Bonitas Medical Fund's replyOfficial
14 Jan 2021, 13:45Hello Shanice N,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply14 Jan 2021, 13:45
Official
Hello Shanice N,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
SK
Shanice K's updateReviewer Update
14 Jan 2021, 13:54Thank you for resolving my query. Special thanks to Mihloti Mthombheni, she helped me with what I needed and to the agent who called me too.
SK
Shanice K's update14 Jan 2021, 13:54
Reviewer Update
Thank you for resolving my query. Special thanks to Mihloti Mthombheni, she helped me with what I needed and to the agent who called me too.