JM
John M

1 reviews | Active since Jun 2016

21 Jun 2016, 08:05

Bonitas

<p>I would just like to say thanks for wasting 5 months of membership on you useless medical aid.</p> <p>I have filled in an application and was told that my chronic meds would be paid for by the medical aid after 3 months, now that I query it you have changed your mind to 12 months. i contacted Bonitas last month to query this problem and they sent me an sms stating that my application for chronic meds has once again been processed and that it will take up to 5-7 working days. Still nothing.</p> <p>When we filled in the application form the first time it should have been explained telephonically what we should expect instead you are just happy to take our monthly fees.</p> <p>So fed up with the way you handled this whole situation and I feel you should re-imburse me all my money as I want to withdraw my membership from Bonitas and if I join another medical aid I will have to wait the 3 month waiting period again.</p> <p>I am also not impressed that it took almost 4 months to receive my mediacl aid cards.</p> <p> </p>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Jun 2016, 10:06
Official

Hello Ibrox12

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team