Bonitas

Item: Bonitas Medical Fund
Rating: 1
Author: Phiko M

Hi Bonitas,

I am due for a savings refund, my membership terminated in December 2024. I have submitted all the required documents on time. Upon following up I was told waiting period is 7 working days and that the payment will be made in May 2025, this is the last day of May and the payment has not been made. I have been a member for a long time 8 years approximately, paid on time. The customer service is a nightmare. The treatment I am receiving is appalling. Can someone who has the authority to act at @Bonitas get in touch.

Regards,

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

30 May 2025, 11:05

Hello Phiko M

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.

Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.

Kind regards

Bonitas Team

Bonitas Medical Fund's reply30 May 2025, 11:05

Official

Bonitas Medical Fund's replyOfficial

30 May 2025, 11:18

Hello Phiko M

Thank you for submitting the details to us through Hello Peter.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you. Kind Regards

Bonitas Team

Bonitas Medical Fund's reply30 May 2025, 11:18

Official