NM
Neeru M

1 reviews | Active since Dec 2015

21 Dec 2015, 12:33

BONITA'S (RIPOFF THE PENSIONER)

My wife and I are on the BONITAS BONDCAP *** option.<br> <br> My income verification for 2015 was sent in Feb15. I was incorrectly charged in Mar15 - Apr15 which was later corrected in May15. <br> <br> I noticed in Sep15 while viewing my bank statement that Bonitas charged me R4659 per month from July15 instead of the R964.50 per month which was the correct premium that I should pay based on my income verification. I called the call center numerous times but have received no answer.<br> <br> Due to the large premium amounts and considering that I am a pensioner I was forced to remove my wife of my medical aid thinking that would reduce my premiums in the short run while this problem was being resolved.<br> <br> Even after removing my wife I am still being charged R2464 per month.I should be paying substantially less as I fall under the lowest income bracket. I as well as my wife have spoken to numerous call center agents (received numerous reference numbers) but none can provide us with a answer or a refund for all the money that has been taken from my account.<br> <br> To make thing worse I am currently ill and in financial distress.<br> <br> Please would someone look at my case and assist me.<br> <br> <br>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Dec 2015, 08:34
Official
Hello neeru25,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards