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NM
Nicole M

1 reviews | Active since Jan 2023

31 Jan 2023, 17:48

Bonita medical fund is horrible

After having signed up with Bonitas in October i have never had a pleasant experience.

firstly they sent me the wrong membership details of another memeber including her daughter, this included their home address and ID numbers which i think is very irresponsible as it could have landed up in the wrong hands and made me question where my details might have been sent too. after quite a debate with them regarding this, they meekly apologized for the inconevniennce (keeping in mind i still have the details of the the mother and daughter in my emails)

In december my benefits were suspended after the debit order went off on the 28th December 2022. i sent proof of payment made and all i got was an email stating that my benefits were re-instated.

this month of january 2023 they made a double deducted debit order and after calling them to rectify the issue they simply said they will get back to me, i went ahead and stated i will do their job for them and reverse the one debit order, yesterday evening i got an email saying that my benefits were suspended once again after the operator told me they will note the double debit order deduction on my profile. keeping in mind that i have not once made use of the medical aid and havent even received my medical aid card but have been paying timeously R2322 a month since october 2022.

i am very unhappy with their service and i do not have the energy to fight another battle with them again.

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Replies (5)
NM
Nicole M's update31 Jan 2023, 17:51
Reviewer Update
unprofessionalism at its best
Bonitas Medical Fund
Bonitas Medical Fund's reply31 Jan 2023, 23:12
Official
Hello Nicole M
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
     
Your enquiry will be attended during office hours.
 
Kind Regards
  
The Bonitas Team 
NM
Nicole M's update01 Feb 2023, 13:51
Reviewer Update
i received another email yesterday to inform me that the double debit order done on the 25th of january is for both January and february's contributions.
how do you as a medical aid scheme make that decision for me without prior notice?
R4644 does not grow on anyone's back and in my opinion is uncalled for especially is this was not communicated with me.

Bonitas Medical Fund
Bonitas Medical Fund's reply02 Feb 2023, 13:53
Official
Hello Nicole M
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Regards
 
Bonitas Team
NM
Nicole M's update04 Feb 2023, 01:11
Reviewer Update
You sent me an email again for proof of payment for December 28th 2022. I responded with a three month bank statement. I hope this doesn't end up in the wrong hands as well because Ms Ntuli won't be a happy client either if she was to find out that her membership details with all her personal details were sent to me.
  • I won't stop until you get your jobs done professionally and accurately.
  • I work in a lab and protocols need to be followed strictly and professionally,I would expect the same from a medical aid