Bonita Medical Fund disaster.

What a headache Bonita's medical fund is. I have been a Bonita's Medical fund member since 01 March 2023. From 1 March 2023 to date being 20 May 2024 I have used the Dr. facility only 3 times and two of those three times have had me jumping through hoops when I have needed to see a dr. The first time I used it was in 2023 and before I could be assisted by a Dr. I first had to call in an first complete a wellness questionnaire. I went to the Dr. that Bonita's insisted on and even then as sick as I was they could not assist because I first had to complete their wellness questionnaire. Needless to say I first had to go home and only after I had telephonically completed the questionnaire and even then Bonita's still bungled up the payment. Two weeks ago I felt ill, rather bad flu. I whet to the Dr. and I was sorted with meds etc. I was well and had a good week but unfortunately over this past week end I came down with another bought of flu and sinusitis, worse than the previous one accompanied a severe pounding head ache and sinusitis so bad I battled to see straight. I went to the Dr. this morning only to be told that Bonita's again want me to complete a wellness questionnaire before I could see a Dr. Common guys, when a person feels so ill, with a headache of note, battling to breathe feeling all round shi**why do you make one jump through all the hoops. I called in from the dr.'s rooms to enquire as to why and was helped by an extremely helpful lady whose name I will not mention as non of this was her fault. She tried navigating me through the hoops as best she could only in the end to be told that was all unnecessary. All this time the Dr.'s receptionist is jumping through hoops on her side trying to get the situation resolved so that I could see the dr. After about 30 minutes we won, but that is not the point. If you want a medical fund that is hassle free then I do not suggest Bonita Medical fund at all. At this point in time, I think that I would be far better off if I instead of being a Bonita's member, simply saved my monthly member fee in an interest accruing account. No I definitely would not suggest Bonita's to anyone. The only pleasant thing about this whole experience was the incredible operator on the other side jumping through the hoops with me, so this is in no reflection about how I see or feel about her. She did more than her best. Common guys, upgrade your system so that when we are ill we don't have to have an added headache of trying to get your medical fund to actually do its job. You do not jump through hoops to get my monthly fee so why should I jump through hoops for something I paid for in advance and am entitled to. Nope I am not impressed at all