Bonita Medical aid - No one is home

I am a new member by default, new company. I am trying to get myself sorted and find out what my plan allows etc. They even have a Bonita ap that you can install, however I cannot get any assistance in getting myself set up. Half way through they get bored and just stops responding and you don't get any further assistance. I have tried their online chat, there too asked for assistance and NO response. I know that they will respond with the excuse that everyone is working remotely.....apparently so are their so called aps and online assistance too. Not an excuse for no or shoddy service. Their telephones just ring and ring and ring So if this is how it is starting then I dread the day that I actually would have to make use of the medical aid. I PRAY THAT I MAY NEVER NEED IT!!!!! NOT IMPRESSED AT ALL