Bonita is uncaring

Bonita has become the worst. My father is on the Boncap option and received a text stating that his medical aid is unpaid and suspended. We enquired and we're told that he hasn't paid for March and November, which he has. We sent them proof last week already, made a number of follow up but they remain unresponsive. My mom's left with 3 days worth of medication and we haven't received response as to the upliftment of the suspension as clearly they made an error. These are elderly people with chronic illnesses that have been on the scheme since the 80s, yet they received good customer care despite several attempts to get a resolution.