Bonita Complaint Follow Up

Last time I provided a review for this business (more accurately a scathing complaint not even deserving of one star!) I also referred back to previous unresolved issues that espite formal complaints, went unattended to. These two complaints wee summarised as follows in my previous 'review'.

1. I had transferred my membership from another medical aid during which process I was assured that all my details including medical records had been moved across to Bonitas from the now defunct Nedgroup Medical Aid. When I enquired about my Type 2 Diabetes position with a view to understanding exactly what benefits I had to deal with this disease I was told there was no record and that Bonitas will revert to me. That is more than a year ago and I still have no response and have funding my own treatment through diet and alternative medication. It remains scandalous that Bonitas have still not responded to either my enquiry to them and / or the complaint highlighted in my previous review via Hello Peter. 2. I highlighted in my previous review that membership cards sent to me earlier this year (after numerous unsuccessful attempts to down the electronic card to my iPhone) had my Christian name as my surname (and therefore no surname on the card) and this made issues difficult at various service providers. This issue highlighted in my previous complaint has also received no response whatsoever.

Considering my horribly negative experience with this medical aid, it is unfair that I am requested to provide a one star rating for their service delivery when in fact they deserve a zero or negative star rating. It is clear from my experience with them that they are either grossly *********** or just done care.