Bonita Boncap took contribution but terminates membership after that, is this a *****ulent act by the so called medical aid giant.

In December 2024, just after my monthly contribution was deducted, Bonita, my so called medical aid terminated my membership. I resigned but only effective the 31st of December 2024. The premature termination cost me, a diabetic to be with out medication or any access to obtain medication. I believe this was *****ulent behavior on the medical aids part. I contacted them through out December however they insisted I was active. When I tried to get my medication as I only just started or was suppose to start with insulin, that did not materialize as I was no longer active. I tried explaining this to the call center agents, but they were hopeless, unhelpful and just to put it plainly ***********. My blood sugar levels varied between 18 and 25. The doctor helped me with medication as an emergency measure. Bonita failed me as a member. They make ads about how they care, but it's just a lie. They took my monthly contribution and terminated my membership, left me with the claims for the doctor and the diabetic nurse. Who must pay these claims I ask? I was send a remittance advice, all claims for December not paid, so how could I have been active if all these claims rejected? I want answers on this and I want it resolved. I want my diabetic benefits that I was trying so hard to get given to me or else pay back my monthly contribution that was deducted before I was terminated. Secondly, a new company called PHA took over on the Boncap option I was on, it has been almost 3 months they are struggling to reimburse a member claim. This is the most *********** company I came across yet. They have titles like Client Service Specialist, I have no clue what they specialize in as it is not customer service. They advised my claim was paid on the 8th of December 2024, send me a remittance advice, however I never received any reimbur*****t in my bank account and I have my bank records to show this. I will take this further if I have to as no one has taken any responsibility for this, all they do is shift blame and lie.

I will put them in the newspaper and on all media platforms to expose what they have to me and the hell I was put through due to their incompetence.