cM
charlene M
1 reviews | Active since Oct 2009
08 Mar 2019, 13:44
bonita again.not sure if consultants know what the doing
********** 3039: my mum is in hospital at the moment . authorization has been approved. however she has been receiving physio treatment in hospital . which will be in hospital benefit,. why did medical aid tell me that she cant receive treatment as benefit has been exhausted and we have an outstanding amount to pay. this should be covered as in house hospital benefit, this , along with doctors will take legal action as there is no law to state that while patient is in hospital , they cannot receive necessary treatment that fall under hospital benefit
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Bonitas Medical Fund's replyOfficial
10 Mar 2019, 16:53Hello cxm0209,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply10 Mar 2019, 16:53
Official
Hello cxm0209,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
cM
charlene M's updateReviewer Update
12 Mar 2019, 10:39no one has contacted me to date. I have been trying to resolve this along with doctors,
cM
charlene M's update12 Mar 2019, 10:39
Reviewer Update
no one has contacted me to date. I have been trying to resolve this along with doctors,
Bonitas Medical Fund's replyOfficial
22 Mar 2019, 07:48Hello cxm0209,
Thank you for submitting a comment to us through Hellopeter.
We have contacted you and could not get hold of you.
A detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply22 Mar 2019, 07:48
Official
Hello cxm0209,
Thank you for submitting a comment to us through Hellopeter.
We have contacted you and could not get hold of you.
A detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team