Boniats Bad Customer Service due to their System!!

I have been with Bonitas for 8 years and I have never been so UNHAPPY. A month ago I went to my Dr for my acne she prescribed medication that needs to be repeated 6 times, I've done one repeat with issues, basically Bonitas COMPUTER system allows claims to be processed every 30 days regardless. I went back to my Dr and explained that one of the medication is not enough to last for 30 days and she then revised my prescription. So yesterday (12 April 2016) I went for a repeat and still the same issues recurred the system will not process my claim because its too soon and I have to wait 30 days. SO I HAVE TO STOP THE TREATMENT until the system allows??? I ended up walking away from the pharmacy WITHOUT my medication. On previous occasion when I called their customer care center I was told its the SYSTEM and then I asked are you SYSTEM OR CUSTOMER ORIENTED. I am truly upset as I've never defaulted on my monthly payments to the medical aid but it seems every time they have to meet their end of the bargain I HAVE TO FIGHT. I'm highly disappointed with their service. This has caused me so much distress as I have lapsed on my treatment due to their COMPUTER SYSTEM.