GC
Gabriella C

1 reviews | Active since Dec 2021

06 Dec 2021, 21:19

Bonfit Network Hospitals

Good evening I will be reporting this to the CMS. I joined Bonita’s last year June 2020. I have been with Bonita’s prior to this as a principle member for about 5 years on the Bonsave Option. I joined last year a new employer and my husband became the principle member and we went with the Option Bonfit select. Only reason I went with the option because it had all the Netcare hospitals were on the list. I am due to give birth in just over 2 months. I wanted to get my pre authorisation and book my hospital bed but I found out all the Netcare hospitals have been removed off the list only Mulbarton is left. Where does this leave me I am meaning to book at Garden City or ParkLane. Now I’m stranded because I am worried I will sit with a huge bill after I give birth. This is not fair as I only signed up on this option because of the Netcare hospitals on the list. I sent an email to Bonita’s last week to date no one responded. I need clarity and confirmation ASAP.

Regards I need help urgently.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Dec 2021, 09:12
Official
Hello Gabriella C

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. Kind Regards

The Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Dec 2021, 14:10
Official
Hello Gabriella C Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team