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deon V
1 reviews | Active since May 2021
02 Aug 2021, 13:33
BONCAPS EISH
I asked BONCAPS to send me a list of medical practitioners in the Jhb area so I can update my medical health practitioners, send n confirmation email to BONCAPS on 29 July 2021 with the names as supp**** by BONCAPS General - Family Practitioner Network-MEDSCHEME-BON-BonCap Option .
On 02 August 2021 I Phoned BONCAPS to confirm if they have read and approved my selection of BONCAPS Medical Practitioners just to be informed that no both the Medical Health Care Practitioners on my letter are not part of BONCAPS, there contracts have expired on March 2021.
NOW I am seriously worried , you rush to see a practitioner which is on you Medical scheme only to find out that their contract has ended and no one is informed you it is not like you and the Doc is house friends
this is the second time that the administration of BONCAPS is an utter disappointment.
disappointment is not the word I am looking for I will move my business to another medical scheme the promises and advertising and the service is not close the same which is pity
BONCAPS if you have not noticed there is a thing call service
question
this is not the first time I am So if you don't phone to dru boncaos on phoned today to confirm if my selected medical practitioners have been readorm of
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Bonitas Medical Fund's replyOfficial
02 Aug 2021, 14:54Hello Deon V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have contacted you, however could not get hold of you. Kindly reply privately with your membership number in order for us to assist with your enquiry.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have contacted you, however could not get hold of you. Kindly reply privately with your membership number in order for us to assist with your enquiry.
Kind Regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply02 Aug 2021, 14:54
Official
Hello Deon V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have contacted you, however could not get hold of you. Kindly reply privately with your membership number in order for us to assist with your enquiry.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have contacted you, however could not get hold of you. Kindly reply privately with your membership number in order for us to assist with your enquiry.
Kind Regards
Bonitas Team
Best regards,