BONCAP WORST SERVICE PROVIDER

I have written about my experience with Boncap medical aid. I was a member of the fund. I comp**** with the requirements of income verification numerous times from November 2025. In December 2025 Boncap terminated my membership without any notification via email or telephonically. I continued paying my monthly contributions manually. I sent numerous emails requesting a refund due to me with the required documentation. To date I received no communication acknowledging receipt of my email with the required documents requested by the Customer Service Agent Mr Thusi. I have not yet received the payment into my bank account. Boncap is the worst service provider who lacks transparency and efficiency. It has been 8 months and yet I still await payment. The cost is escalating however I have not received any insight into why no payment to my bank account was made. I desperately seek a resolution to my problem.