NM
Neerie M
1 reviews | Active since Jul 2018
06 May 2025, 12:11
Boncap Terrible Service as always
And even after putting a review on Hellopeter and providing the necessary details, still no response, this in itself proves the type of service that Bonitas provides.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
06 May 2025, 12:22Hello Neerie M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Boncap department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Boncap department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply06 May 2025, 12:22
Official
Hello Neerie M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Boncap department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to the Boncap department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
NM
Neerie M's updateReviewer Update
06 May 2025, 14:27then at least communicate in this regard, I am running out of patience as we are reaching 10 months on this claim still not being resolved. what does one need to do to get a claim paid and due to boncap's incompetence the member is being black listed
NM
Neerie M's update06 May 2025, 14:27
Reviewer Update
then at least communicate in this regard, I am running out of patience as we are reaching 10 months on this claim still not being resolved. what does one need to do to get a claim paid and due to boncap's incompetence the member is being black listed
Bonitas Medical Fund's replyOfficial
06 May 2025, 16:21Hello Neerie M
Thank you for submitting a comment to us through hellopeter.
According to the email communication from the Boncap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication from the Boncap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply06 May 2025, 16:21
Official
Hello Neerie M
Thank you for submitting a comment to us through hellopeter.
According to the email communication from the Boncap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication from the Boncap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team