BonCap terminates membership without knowledge.

I was a Boncap member until 31 December. I was behind with my membership and when I phoned to pay it up, I was informed that even that their systems says “suspended’ – Med Scheme had terminated my membership. I had no knowledge that it was terminated or informed, which I think is very unprofessional. I then enquired about reinstating a new membership and the operator told me I should reapply, and it would take 4 business days.

I immediately completed my application and gathered all the information required.

I submitted it on the 6th of January. We are now in the 15th of January – 7 business days later and not a single feedback.

I mean WOW. After being a member for 5 years; one would think you get better service